- Introduction of the pertinent literature on conflict management
- How to sense conflict and how to respond
- How to eliminate conflict before it develops, or how to decrease its impact
- How to classify levels of conflict and determine a healthy approach to each
- Discussion of the pros and cons of different models of conflict management
- Case studies of life examples of conflict management
- Comparison of the characteristics of healthy and unhealthy conflict management
- Solutions to make conflict management measurable
- How to use conflict as an advantage