- Introduction of the pertinent literature on conflict management
- How to sense conflict and how to respond
- How to eliminate conflict before it develops, or how to decrease its impact
- How to classify levels of conflict and determine a healthy approach to each
- Discussion of the pros and cons of different models of conflict management
- Case studies of life examples of conflict management
- Comparison of the characteristics of healthy and unhealthy conflict management
- Solutions to make conflict management measurable
- How to use conflict as an advantage
(613) 890-1581
info@vectorsgroup.ca
VG 301
Duration
75 + 75 (150) minutes
Program Content
Who Should Attend
- Nonprofit board members and managers who want to avoid conflict in their organizations
- Senior leaders and department heads who deal with interpersonal relationships
- All employees and volunteers of nonprofits who have the potential of conflict within teams
- Anyone who wants to learn more about the theoretical background of conflict management
Key Benefits
- Learn how to deal with conflict in a positive way
- Become familiar with the basics of conflict management literature
- Compare the pros and cons of various key models for conflict management
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