- What makes innovative organizations innovative: culture and capacity
- Solving problems – understanding the process of finding, defining and solving challenges
- Building innovation skills in your staff
- What’s your style of thinking and the type of ideas you tend to create
- Creating “idea factories” to add value to services or to invent new services
- Managing your ideas: improvements and innovations
- Understanding the tools – idea meetings, creative problem solving, design thinking, and user experience models
- Designing an non-profit innovation strategy